Effective Date: 28 May 2012

Zen Lim Trading ("Zen Flooring", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us.

1. Information We Collect

We may collect personal information including:

• Name

• Phone number

• Email address

• Property address (for quotations or site inspections)

• Project details and enquiry information

• Any information you voluntarily provide through our website, WhatsApp, email, Facebook, or Google Business Profile.

2. How We Use Your Information

Your information may be used to:

• Respond to enquiries

• Prepare quotations

• Arrange site visits

• Provide flooring supply and installation services

• Communicate project updates

• Provide customer support and after-sales service

• Improve our services and website

3. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information will only be shared when necessary to:

• Complete your requested services

• Comply with legal obligations

• Protect our legal rights

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

5. Cookies

Our website may use cookies or similar technologies to improve your browsing experience and analyze website traffic.

You may disable cookies through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, Facebook, Instagram, or WhatsApp.

We are not responsible for the privacy practices of these external websites.

7. Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information where applicable

To make a request, please contact us using the details below.

8. Contact Information

Zen Lim Trading (Zen Flooring)

Email: juzlame@gmail.com

Phone: +60 14-616 0805

Website: https://www.zenflooring.com.my

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.